our people

Alex Gavrilovic

Director

Alex Lawrence

Business Development Director

Alex has a wealth of experience in the service industry having initially sold soft services for 5 years, winning key contracts including one of the UK’s most iconic landmarks. Latterly, Alex worked for CBRE where he enjoyed three successful years specialising in hard services and Integrated FM solutions. Alex will focus on supporting our Hard Services team in strategically expanding their business as well as developing our IFM offering.

Amy Merrell

Manager Q3 recycling and waste

Amy Merrell is the manager of our sustainable recycling business. Having joined the business in 2021. She has a wealth of industry experience and knowledge around the big issue of sustainability, which is such an integral element of modern facilities management, particularly with the pressure for businesses to attain Net Zero status.

Annie Simpkin

Risk and Compliance Manager

As Risk and Compliance Manager, Annie is responsible for ensuring that all activities carried out by the IFM and hard services divisions of Q3 are underpinned by all the relevant processes, to ensure that our clients are fully, statutory compliant, that contractual terms are met, and commercial aspects meet both client and Q3 expectations.

Audrius Gricius

Controller/CCTV Operator

Audrius Gricius, works as a Controller/CCTV operator on The Square shopping centre contract in Camberley. Audrius is enrolled in a team leader/supervisor apprenticeship programme with Q3 which he hopes will lead to a team leader/supervisor role within the organisation.

Beki Streeter

Business Support Administrator

Beki has worked for Q3 since February 2022, supporting the entire business from an admin point of view.  She has been the brain child behind the creation of the Q3 volunteering programme and the driving force behind many of our charity fund-raising activities. Beki is the go-to person for information on our accreditations, policies and procedures which are an important part of any FM operation.

Chris Finch

Contract Manager

Chris Finch is the Contract Manager on Q3’s cleaning contract with the London Borough of Redbridge. He joined Q3 on 1st July 2021 and his first job was to help mobilise the contract for an August 1st start, and it’s been pretty full on ever since. Chris has worked in the cleaning business for over 25 years, looking after some impressive high-profile contracts such as the Royal Palaces, National Audit Office, OFCOM and BBC.

Daniela Tonon

Finance Assistant

Daniela Tonon is our Finance Assistant responsible for managing the finances of two of our major IFM accounts, Maximus and Catapult. As part of her ongoing career development with Q3, Daniela is now embarking on her CIMA qualifications.

Ferhat Goual

Site Cleaning and Waste Manager

Ferhat is the Site Cleaning and Waste Manager at our Chelsea Harbour contract in west London. The site incorporates some exclusive residential apartments and the The Design Centre, Chelsea Harbour, the largest interior design retail and trade centre in Europe. Ferhat and the Site Presentation Team are constantly on their toes making sure these important areas are kept spotless. Check out our Chelsea Harbour case study for more details.

Frank Fresquez

Contracts Manager

Frank began his career by working with his Dad on general building projects and quickly set his sights on becoming a qualified engineer. Q3 was happy to put him through his apprenticeship to become a fully qualified and experienced electrician. Frank expanded his knowledge in building services through numerous training programmes and became responsible for a vast amount of maintenance and compliance tasks. Frank is now an exceptionally competent Contracts Manager known for delivering Q3’s core values.

Greg Lyndley

Contracts Manager

Greg Lindley is Q3’s Account Manager at the Alhambra Centre in Barnsley. The Alhambra is a bustling shopping centre right in the heart of the town and it’s a full-on job managing the facility and keeping it safe and welcoming for all the shoppers who come through the doors, seven days a week. Greg joined the facilities team in 2014, from university and has become a lynch pin of the centre’s operation.

Ian Adams

Marketing Manager

Ian’s career experience is rooted in B2B marketing and communications. His move to the FM/building services sector began in 2001 with a marketing manager’s role in Dalkia, a specialist energy services company. Since then, he has worked in a variety of senior, strategic marketing and communications roles in quite a few leading FM service providers.

Shortly after Q3 was formed, Ian was delighted to receive an invitation to join the team and renew acquaintances with many ex-colleagues he had encountered during his time in FM.

James Douglas

Commercial Director

Following a successful career in the Royal Air Force in which he served in Iraq, James embarked on a new direction, entering the FM industry as a Sales Executive with Lancaster Office Cleaning, in 2007. Since then, James has spent 16 years selling soft services into the corporate and public market sectors. Since joining Q3, James has demonstrated his credentials with a number of significant contract wins.

Kerry Williams

Contracts Manager

Kerry Williams is Contracts Manager for one of Q3’s major “blue light” contracts in the east Midlands TUPE-ing over to Q3 when they secured and mobilised the contract in April 2021. There are over 30 police stations on the contract spread right across the county, with cleaning staff allocated for each one. It’s a huge area to manage and it keeps her pretty busy ensuring everything is right at each location.

Li Smith

Finance Business partner

Li joined Q3 in 2023 as the Finance Business Partner for the Hard Services division, following accounting roles in much larger organisations. She sees her overarching challenge as one of streamlining and simplification, bringing what was previously Newtons Group Ltd.’s finance processes in line with Q3, including debt collection, invoicing and payments, cash management and collection.

Lian Kockelbergh

Business Director

Lucy Hayes

Director

Lucy joined Q3 having worked for some of the largest FM providers in the UK. Having started her career in the defence sector, Lucy moved into the corporate world and worked successfully on some of the largest soft FM tenders within the industry.

Originally experienced in bid management, Lucy seized the opportunity through her involvement in the creation of Q3, to transition into HR. From the outset, she has led Q3’s people strategy and having gained the CIPD Level 5 in People Management, has driven through numerous initiatives to support the Quality People value which lies at the core of Q3’s corporate values. These initiatives include, DAISY (an online reward and recognition programme), an e-learning platform, Q3’s apprenticeship programme and the implementation of a complete range of quality-people policies, designed to retain and attract quality talent.

Luis Lopes

Operations Director

Luis was one of the early members of the fledgling Q3 business when it was formed in 2018. With a career in operations spanning cleaning, FM and events & leisure services over 25 years, Luis has the ideal credentials for overseeing our operational delivery.

Lynne English

Operations Director

Lynne is an Operations Director in our Integrated FM team with responsibility for delivery at three of our important IFM contracts. Before joining Q3, she worked client-side for AO, the online electrical retailer across their UK and German operations. Prior to that, she was originally with the FM team at BT, until that business was outsourced to CBRE and she TUPEd across

Mark Hazelwood

Managing Director IFM

Marta Franchi 

Finance Manager

Marta has been Finance Manager of Q3 since 2019 and is a fully qualified accounting technician and member of the AAT.

Having previously gained experience working as an Executive Assistant with large multinationals both in the UK and abroad, she is now very much engaged in the boutique mindset where she can see the added value of providing a personal touch.

Combining her analytical and organisational skills with her ability to collaborate with colleagues and clients at all levels, Marta maintains an improvement focus and is intent on supporting what best benefits our clients and business as a whole.

Martyn Freeman

Chief Executive Officer

Paul Baker

Paul had a long and varied career in banking and property management. As Group Property director at Lloyds Banking Group, Paul met Martyn Freeman who was then with Mitie to whom Lloyds outsourced its FM. When Paul retired he picked up with Martyn at Mitie and from there they conceived the idea of Q3, growing it together with the other shareholders and teams to what it is now. ‘Martyn is the main driver but I like to think I am there to add support when needed’.

Paul Courtney

HR Advisor

Paul spent the past 15 years working within the education sector for a national training provider, which offered a range of apprenticeships across different sectors. He joined Q3 in 2022 to support and strengthen the HR function, following the organisation’s recent organic growth, and diversification into hard services FM.

Paul O’Boyle

Operations Manager

Paul is Operations Manager at our Chelsea Harbour contract in West London and has run the team there since the early days, when Q3 secured the contract. Chelsea Harbour is an interesting blend of commercial, residential and retail functions and Paul is kept on his toes meeting the daily demands of FM in such an environment. To find out more about Paul and the contract, check out the Chelsea Harbour case study.

Punam Neupane

Finance Assistant

Punam Neupane has joined Q3 as Finance Assistant with responsibility for the hard services part of our business. She is looking to develop her career in finance and in parallel with her role at Q3, is studying ACCA (the Association of Chartered Certified Accountants) qualifications through distance learning.

Samson Adelekun

Bid Coordinator

Samson Adelekun is Q3’s Bid Coordinator, working closely with our sales team on the development of PQQs and bid submissions. Based in London, Samson has a degree in The Built Environment from the London South Bank University. In addition to his experience in bid design, Samson has a range of other, highly complementary skills, including, graphic design, video production, creating presentations and reports plus experience of working with document management systems,

Simon Hughes

Operations Director

Simon brings a wealth of unique, technical skills to Q3 Hard Services that he can trace right back to his earlier career in the Royal Navy. His main responsibilities include managing two important contracts at Salesforce and Tableau, as well as overseeing the hard-services element of the integrated FM (IFM) contract with Maximus. The objective is to extend this delivery model as the template for other Q3 IFM contracts.

Stuart Bellew

Chief Operating Officer

Stuart has over 20 years of high-level experience in the FM world and was an innovator in the field of lean service delivery, especially in the British cleaning arena. Stuart’s expertise lies in leading and motivating highly dedicated teams of managers who take charge of contracts with entrepreneurial zeal and deliver results.

Whether you are a major world-class brand name or an SME that is growing, Stuart knows how to work with you and map out your customer experience, ensuring that Q3 operations add real value to your working life and help you be more productive.

Zoe Miles

Head of Soft Services

Zoe started a new job in May 2019, only to discover that when she arrived on the first day, the business had been acquired by Q3 only the day before. Her career took a fast upward projection, as she became Head of Account Management in September 2019 and then Operations Director for the landscape business in March 2020. Currently, Zoe has recently taken on the position of Head of Soft Services looking supporting our operations director, on a national basis.