Hospitality and Destinations

The hospitality and destinations sector is still recovering from the impact of Covid lockdowns, and the inflationary cost-of-living rises which have seen wages, energy and raw materials skyrocket.

As an FM provider working for some of the leading brands in this sector, we are sympathetic and eager and willing to help.

Hospitality is the sector where the whole concept of customer experience took wings. If your FM provider doesn’t get that CX concept, then you’re employing the wrong company. On the contracts we operate, Q3 designs and implements its service to enhance the overall experience for all guests. This includes ensuring cleanliness, comfort, and functionality of facilities, as well as addressing any issues promptly, 24/7 to minimise disruption and guests’ enjoyment.

As with many other sector in which we operate, there is no standard, off-the-shelf solution for clients operating in hospitality and leisure. It’s a broad-church encompassing hotels, restaurants, spas, amusement parks, sports venues, and we always look at the specific needs of each organisation and design the solution accordingly.

Technology, automation and software underpin our approach, helping us to innovate and enhance service in ways similar to that which consumers have witnessed in the retail sector, and now take for granted. Simple things, like knowing when the engineer will arrive, when the problem’s going to be fixed, and then issuing the site report before the engineer even leaves the site.

Q3 work a lot in hospitality and this expectation has long been our norm. If a problem can’t be dealt with quickly and effectively it will directly impact the client’s income, so we aim to manage every fine detail, with fast response and good communication a priority.