Providing FM to properties in Housing Association (HA) portfolios is very different because we have to satisfy the demands and needs of the residents, whilst also fulfilling our contractual obligations to the Housing Association – and sometimes, these demands and needs may not be compatible.
The wide variety of housing stock under housing association control and its quality, also means they may have widely different maintenance and service requirements, necessitating a flexible and adaptable approach to our service package.
Our philosophy is to build our service around a residents-centric approach. We focus on providing quality living spaces for the HA’s residents, prioritising resident satisfaction and wellbeing. This involves maintaining communal areas to a quality standard, responding promptly to repair requests, and ensuring a high standard of cleanliness and security.
We make it our business to get directly involved with the residents too, working (sometimes as part of social value volunteering schemes) on community projects such as vegetable gardens and orchards, or creating play areas and recreation spaces.
Q3 also has the resource and skillsets for upgrade and retrofit projects, fabric repair, minor works and painting.
Q3 is a great business to work with and to work for. We were set up by a group of people motivated by experience to create a very different type of Facilities Management company. Here you’ll find out more about us and how we work. If that’s not enough, contact us
Here’s how Q3 works for other clients…
It’s been a fantastic journey so far and we have collectively achieved so much. Personally, I have learned a tremendous amount about the Q3 team and continue to do so.
Best of luck Q3! You are an exceptional partner to us, so much so we don’t see you as a separate business and we treat your people as ours.
If the client wants us to dress up in clown outfits and hand out balloons, that’s alright with me!
I just wanted to send in my thanks to Emma, who helped me on Saturday when my Mum passed out in front of TK Maxx. Emma was very friendly, calm and efficient, I don't know what I would have done without her. She was so professional and knew exactly what was needed I couldn't believe it when screens turned up and a wheel chair, all organised by Emma without making myself or especially my Mum feel stupid or an inconvenience. Please can you pass on mine, my Mum's and family's thanks to Emma, she is a star and a very kind person.