Retail is a dynamic sector quite unlike any other and requires a facilities management service provider that understands retail drivers and can deliver against its complex needs.
With our experience in retail, Q3 is just such a supplier. We are familiar with the fast-moving, dynamic environment, the customer focus, the relentless need to drive footfall and the ability to adapt quickly to any changes to maintain the smooth operation of the retail space.
Quality customer experience is central to the success of any retail operation, whether it be a shopping mall or an individual, specialist store. At Q3, we believe that your customer should be our customer too and so we adopt the same customer-centric approach to delivering our services.
Our goal is to ensure that public areas are maintained to the highest standards to provide a pleasant and safe shopping experience, including clean and well-maintained spaces, safe walkways, excellent lighting and comfortable temperatures.
Security too is important because retail areas are vulnerable to theft, vandalism, and other security threats. More importantly, our security teams can provide a welcoming, friendly face, providing a reassuring presence and peace of mind for your customers.
And in a world where energy costs represent such a huge overhead for retailers, our hard services team will work tirelessly, implementing energy-efficient practices, such as installing LED lighting, optimizing HVAC systems, and monitoring energy consumption to reduce costs and environmental impact. We have learned to flex our service schedules, creating proactive maintenance plans, and leveraging technology and data to identify potential issues in advance, allowing us to schedule maintenance for low-traffic periods.
Finally, our teams are familiar with all the compliance challenges facing the retail environment such as health and safety standards, accessibility guidelines, and fire safety regulations. We understand all the applicable regulations and work rigorously to uphold them, thus ensuring that your retail facility is fully compliant.
Q3 is a great business to work with and to work for. We were set up by a group of people motivated by experience to create a very different type of Facilities Management company. Here you’ll find out more about us and how we work. If that’s not enough, contact us
Here’s how Q3 works for other clients…
It’s been a fantastic journey so far and we have collectively achieved so much. Personally, I have learned a tremendous amount about the Q3 team and continue to do so.
Best of luck Q3! You are an exceptional partner to us, so much so we don’t see you as a separate business and we treat your people as ours.
If the client wants us to dress up in clown outfits and hand out balloons, that’s alright with me!
I just wanted to send in my thanks to Emma, who helped me on Saturday when my Mum passed out in front of TK Maxx. Emma was very friendly, calm and efficient, I don't know what I would have done without her. She was so professional and knew exactly what was needed I couldn't believe it when screens turned up and a wheel chair, all organised by Emma without making myself or especially my Mum feel stupid or an inconvenience. Please can you pass on mine, my Mum's and family's thanks to Emma, she is a star and a very kind person.