It’s safe to say that cleaning has been through a revolution in recent times, in response to the Covid19 pandemic and its impact on work and the workplace.
Cleaning has been elevated to a higher level in people’s consciousness because they realised that it can make the difference between life and death.
At Q3, cleaning has always been important. A clean workplace quite simply keeps people safe and healthy. It also directly reflects your organisation’s self-esteem and speaks volumes about your working standards and principles, to both your clients and your staff.
Our cleaning service is better because our approach is different. We’re technology led and utilise the very best that science has to offer.
Our solution is neither static, nor one-size fits all. We tailor our cleaning solution to suit your needs and those of your clients. Cleaning a school is not like cleaning an airport, a financial centre or a retail complex, and our people understand that difference and adapt the service accordingly.
Frequently, we evolve our delivery model over time, refining our approach through insight provided from the capture of key data, and the application of analytics and audit software. Similar analysis of data collected from sensors and beacons, allows us to flex the cleaning frequencies according to increasing or decreasing footfall during different daily, weekly or monthly time periods.
The use of technology in this way has helped us allocate resource more effectively, saving some clients as much as 15% on their cleaning costs.
Our use of cleaning technology also extends, where appropriate, to the use of robots, to automate hard floor or carpet cleaning in expansive areas such as concourses, warehouses or banking floors.
Check out our article on the role of robots in cleaning to learn about the pros and cons of robotic cleaning.
At the start of the pandemic, a flurry of new “fogging” products emerged together with cleaning products claiming to counteract Covid19 and maintain surfaces Covid-free for periods of up to ninety days.
Sadly, we found many of these claims were spurious, so we embarked on our own programme to establish which of these new chemicals were working and which weren’t. To be sure, we test-trialled and measured their effectiveness using onsite ATP (adenosine triphosphate) device swab tests, to determine the subsequent bacteria count, post-clean.
We then compared this against benchmarks for other environments to ensure the cleanliness meets safe acceptable standards for various environments such as offices, washrooms, catering areas etc.
From this research, we now operate with best-in-class chemicals such as “SanPure Bio”, that is both eco-friendly and long-lasting, providing clinically clean surfaces for up to four weeks.
In addition, to verify that it is hygienically clean, our cleaners now check and record the ATP surface count after each clean.
Read an article by Q3’s Director Alex Gavrilovic on how Covid has changed cleaning
Q3 is committed to a sustainable operating model. We are Planet Mark accredited and have a clear plan laid out for achieving Net Zero by 2035.
From the time Q3 was formed in 2018, we have always taken a sustainable approach to the materials we use in every cleaning process. We shun the use of dangerous chemicals in favour of non-toxic, less harmful alternatives, with a neutral pH. Plus, we’ve streamlined the range of cleaning chemicals needed for all cleaning situations to a handful, minimising the use of single-use plastics and ensuring that all packaging is recyclable.
Checkout this example of how a simple measure like changing the soap dispensers can make a world of difference:
Soap dispensers at Alhambra Shopping Centre
For us, social value is an extension of sustainability. Sustainability, not just in terms of environment and CO2 emissions but also in the sense of operating a sustainable business model that respects our people and engages with the communities in which we work.
With contracts all over the UK, we have an active programme of local charitable engagement, investing in projects and fundraising such as our community garden at Sawyer’s Close.
Q3 enjoys high staff retention rates because one of our core values is Quality People.
We were one of the first Living Wage Foundation recognised service providers which means that we have committed to paying all directly employed members of staff, not tied to client contracts, the Real Living Wage.
We invest heavily in training and apprenticeships and recognise achievement through our Shining Stars programme. We invest in training because it’s pointless spending on technology and innovation if your teams don’t have the knowledge to take advantage of it. All cleaners are trained to the BICSc standard, with enhanced modules such as customer service for retail environments.
Q3 is a great business to work with and to work for. We were set up by a group of people motivated by experience to create a very different type of Facilities Management company. Here you’ll find out more about us and how we work. If that’s not enough, contact us
Here’s how Q3 works for other clients…
We measure performance through regular joint audits, agreed service level agreements (SLAs) and clear reporting processes, all built into the contract. If an issue is identified, our escalation procedure includes a 24-hour rectification period, helping us respond quickly and remain accountable for the standards we commit to.
Yes. We regularly take on contracts where existing cleaning staff transfer under TUPE, and it is a standard part of our mobilisation process. Where staff transfer to Q3, we support them with training, supervision, the right equipment and improved ways of working, giving them every opportunity to succeed. If performance issues continue, we manage these through the appropriate HR processes.
Our core commercial cleaning service is delivered through contracted arrangements, typically with a minimum term of one year. Contracts usually include a break clause, often after the first three months, so clients have flexibility if the service is not the right fit.
Most contracts include access to our helpdesk and rapid response process for urgent issues, such as floods or other cleaning-related emergencies. Where this is included in the agreement, we aim to respond within a two-hour window.
Yes. We support a wide range of sites, from large estates to smaller workplaces. This can include requirements as modest as a cleaner for two hours per day, five days per week, depending on the site and service specification.
At the start of a new contract, we complete the key onboarding checks and mobilisation activity needed to set the service up properly. This includes right-towork checks, skills and competency reviews, staff induction and onboarding. For larger contracts, we also create a detailed mobilisation plan, with regular client review meetings to track progress and make sure everything is ready for a smooth launch.