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AccessibilityThe backbone of safe and efficient management and operation of your building.
When you outsource FM to Q3, you entrust us with the care of both your people and your physical workplaces. The engineering and maintenance division of Q3 are the experts responsible for the “places” element of that equation. Our expertise lies in ensuring the smooth operation and upkeep of a building’s infrastructure, encompassing a broad range of critical tasks and technical services activity. It’s one of the most complex parts of FM and forms the cornerstone of any comprehensive facilities management strategy.
An efficient maintenance regime is key to ensuring the reliable lifecycle operation of electrical and mechanical assets, avoiding costly downtime, extending the effective life of your plant and equipment and keeping your costs under control. Here is what we do and how we do it.
Key services delivered by our engineering team:
Preventive Maintenance
Proactive maintenance measures that safeguard against breakdowns and extend the lifespan of building systems, plant and equipment. This includes regular inspections, calibrations, and repairs.
National, 24/7 Emergency Response
Responding swiftly to maintenance emergencies, such as HVAC failures, plumbing leaks, or electrical outages, ensuring business continuity and occupant comfort.
HVAC Repair and Maintenance
Maintaining and repairing heating, ventilation, and air conditioning (HVAC) systems to ensure optimal indoor comfort and energy efficiency.
Plumbing Repair and Upgrades
Handling plumbing issues, from minor leaks to major renovations, ensuring a functional and hygienically safe water system.
Electrical Repair and Installation
Maintaining and upgrading electrical systems, ensuring a safe and reliable power supply for the building’s operations.
Building Fabric Maintenance
Including national handyman service, emergency support, crisis management emergency call-out.
Projects
Q3 can tackle everything from minor-works projects to full fit-out, including reconfiguring workspaces for alternative use, installing grab-and-go food facilities and cafés, rebranding or simply refreshing every floor in your building. We manage and execute each project using Prince 2 formal project methodology to be sure each project come in on-time, on budget and on quality, with no nasty surprises.
Why trust Q3 with your building’s engineering services?
One big reason to choose Q3 is access to specialised expertise. We’ve built a team from a wide range of engineering and maintenance disciplines, and we combine expertise with experience, hard-earned from a wide range of sectors and critical building environments.
Our team can have a massive impact on operational costs through streamlining processes, minimising downtime and delivering improved efficiency and productivity. We can also guarantee reduced risk of equipment failure because our regular maintenance and proactive interventions minimise the risk of equipment failures, preventing costly breakdowns and disruption.
Compliance
When you work with Q3, you can rest assured that your organisation will be compliant with all current regulations and standards, minimising your exposure and legal liability and keeping your colleagues safe.
Our dedicated team utilise intelligent software systems, ensuring full auditable compliance with visibility of key data, creating reassurance, and forming the basis for active management of remedial activity. This includes monitoring your supply chain to assess their capability and compliance.
Carbon Reduction and Energy Services
Q3 not only safeguards compliance but also ensures your building operates smartly, with the smallest possible carbon footprint. We employ technology to monitor usage, buy utilities competitively and drive out waste through monitoring and optimising the efficiency of plant and equipment.
We’ll also drive usage-reduction programmes and deliver further CO2 savings through independent monitoring of data, analysis of consumption patterns, retrofit programmes and full BMS integration.
Sector specialisation
Over and above those hard services listed above, we have the expertise to tailor solutions for market sectors with unique or specific needs such as
Contact us now to see just how we can transform your building, ensuring it runs smoothly and efficiently and is 100% legally compliant.
interested in working with us?
Q3 is a great business to work with and to work for. We were set up by a group of people motivated by experience to create a very different type of Facilities Management company. Here you’ll find out more about us and how we work. If that’s not enough, contact us
Our Services
Hard Services Case studies
Here’s how Q3 works for other clients…
British Red Cross
With major refurbishment works due at the British Red Cross HQ in Moorgate, the consultant team highlighted a lack of M&E information and documentation required for their design work.
Read MoreBritish Red Cross
With major refurbishment works due at the British Red Cross HQ in Moorgate, the consultant team highlighted a lack of M&E information and documentation required for their design work.
Read More
Daily Telegraph
We were contacted by a reputable FM provider following a power surge to the Daily Telegraph HQ.
Read MoreDaily Telegraph
We were contacted by a reputable FM provider following a power surge to the Daily Telegraph HQ.
Read More
Embark Group
Embark Group is a fast-growing, diversified, financial services business and one of the largest retirement solutions providers in the UK.
Read MoreEmbark Group
Embark Group is a fast-growing, diversified, financial services business and one of the largest retirement solutions providers in the UK.
Read More
Chestnut Ward
Our hard services team was contacted to handle the mechanical package as part of a complete antenatal ward refurbishment at Whipps Cross Hospital, Leytonstone.
Read MoreChestnut Ward
Our hard services team was contacted to handle the mechanical package as part of a complete antenatal ward refurbishment at Whipps Cross Hospital, Leytonstone.
Read More
Alhambra Shopping Centre
The Alhambra Shopping Centre in the heart of Barnsley Town Centre, is a community hub with around 40 leading retail brand units and an annual footfall of over 6 million visitors.
Read MoreAlhambra Shopping Centre
The Alhambra Shopping Centre in the heart of Barnsley Town Centre, is a community hub with around 40 leading retail brand units and an annual footfall of over 6 million visitors.
Read More
Chelsea Harbour
The Chelsea Harbour Estate lies on a 20-acre site in west London, adjacent to the Thames. At its heart sits The Design Centre, Chelsea Harbour, the largest interior design, retail and trade centre in Europe.
Read MoreChelsea Harbour
The Chelsea Harbour Estate lies on a 20-acre site in west London, adjacent to the Thames. At its heart sits The Design Centre, Chelsea Harbour, the largest interior design, retail and trade centre in Europe.
Read More
Frequently ask questions
What is the difference between planned preventative maintenance and reactive maintenance, and do you offer both?
Planned preventative maintenance (PPM) is work scheduled in advance to inspect, service, calibrate and repair building systems, plant and equipment before faults occur. Reactive maintenance deals with unexpected failures or defects when they arise. Q3 provides both: a proactive maintenance regime that helps reduce breakdowns, control costs and extend asset life, backed by reactive support for issues such as HVAC failures, plumbing leaks, electrical outages and building fabric repairs.
Can engineering and maintenance be delivered as part of a wider FM contract alongside other Q3 services?
Yes. Engineering and maintenance can be delivered as a standalone service or integrated into a wider facilities management contract. Q3 can combine hard FM with other workplace services under a coordinated management structure, giving clients clearer accountability, consistent service standards and a more joined-up approach to caring for their buildings and the people who use them.
How do you measure and report engineering and maintenance performance?
Q3 agrees performance measures with each client and reports against the service levels and priorities set for the contract. These can include PPM completion, statutory compliance, response and resolution times, asset availability, repeat faults, reactive maintenance trends and cost performance. Regular reporting and review meetings provide visibility of results, emerging risks and opportunities to improve reliability, efficiency and asset life.
What trade accreditations and certifications do your engineering team hold?
Q3 deploys suitably qualified and competent engineers for the systems and tasks covered by each contract. The precise trade qualifications, certifications and accreditations required will depend on the building, asset base and scope of work. As part of mobilisation and ongoing contract governance, Q3 can provide evidence of the relevant competencies and ensure that specialist work is carried out by appropriately approved personnel or supply-chain partners.
How quickly do you respond to emergency maintenance callouts?
Q3 provides a national, 24/7 emergency response for urgent maintenance incidents, including HVAC failures, plumbing leaks and electrical outages. Response targets are agreed for each contract according to the incident priority, site requirements and location. Critical issues are triaged promptly, with the immediate focus on safety, limiting disruption and restoring business continuity and occupant comfort as quickly as possible.
Can you take over an engineering contract that involves existing maintenance staff under TUPE?
Yes. Where TUPE applies, Q3 can manage the transfer of eligible engineering and maintenance employees as part of a structured mobilisation. We work with the client, incumbent provider and affected employees to support consultation, information transfer and operational continuity, while meeting the applicable legal requirements. Each transfer is assessed individually because the circumstances and obligations vary by contract.
Do you offer longer-term asset lifecycle planning beyond annual maintenance programmes?
Yes. Alongside annual maintenance planning, Q3 can help clients take a longer-term view of their mechanical, electrical and building assets. Asset condition, maintenance history, compliance risk, performance and expected service life can be used to prioritise repair, refurbishment or replacement. This supports more informed capital planning, reduces the risk of unexpected failure and helps clients manage whole-life cost.
Is engineering and maintenance your only hard FM service?
No. Q3’s hard FM capability extends beyond routine engineering and maintenance. Services described on the page include HVAC, plumbing, electrical systems, building fabric maintenance, handyman support, emergency response and projects ranging from minor works to full fit-outs and workplace reconfiguration. The mix can be tailored to the building, portfolio and wider facilities management strategy.
