Top marks from the mystery shopper!!!
Mystery shopping is a technique used extensively in the retail sector to help organisations understand their customers’ experiences and identify potential areas for improvement in…
Read MoreWe’re in conversation with Josh Marodeen, who currently works as a cleaner at the Q3 contract with Specsavers in Whiteley in Hampshire and has shown a keen interest to develop a career in business development.
To pursue his ambition, Josh now balances a dual role arrangement, sharing his time cleaning with Specsavers as well as working part-time as a business development apprentice with Q3. To help him in his business development role, Josh is pursuing a Sales Executive level 4 Business Standard Apprenticeship at Fareham college.
What have you learnt so far from this apprenticeship?
I have currently been on this apprenticeship since April 2023, and I have learnt a lot more information about sales and the corporate side of the FM business sector. I have been involved in some site visits for potential tenders, which I found to be extremely interesting, because it gave me an insight the variety of different organisations in which FM operates. I have also developed my interactive skills as I had to work with a range of stakeholders to complete tenders and build relationships with potential and existing clients. The apprenticeship and the support I get from my manager and team has made more confident to be more in the practical elements of the processes and decisions that I make to be effective in my role in business development.
What have you enjoyed about this apprenticeship?
I’ve enjoyed understanding the theory learning from college and I am able to relate this to the small team in which I work. It’s given me the opportunity to embed and build creative initiatives and ideas to help promote Q3.
With my new-found confidence I’ve also enjoyed meeting people, both internally and externally. I have enjoyed attending college sessions as part of this apprenticeship, as it has enabled me to meet a range of people from different sectors and backgrounds, broadening my horizon on what business development looks like in other sectors.
I meet with my tutor Andrea regularly, and I have found these sessions of great benefit as I get feedback on my work so that I can continue to develop within my role.
What do you hope the apprenticeship will do for you?
I am hoping this apprenticeship opens a lot of future opportunities that match my skill set. I am hoping it solidifies my knowledge of the whole corporate world, by understanding the FM sector and how business development will continue to be a central part of Q3 future success. While Q3 is my employer of choice, I have a great love of football and I have an aspiration to combine my passion for the game with some kind of business development role in that sector.
Another aspiration is potentially being involved in sales within the football industry – understanding market value and spotting trends that could be translated effectively into revenue to help grow a football club.
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