Q-who? A project manager’s perspective

From early inspections to supporting evening teams, Chris Finch shares what it takes to deliver consistent excellence on Q3’s Redbridge contract.

Working as a project manager on Q3’s Redbridge cleaning contract is both rewarding and energising. No two days are ever quite the same, and that variety is what makes the role so enjoyable. From early check-ins with the team through to end-of-day follow-ups, it’s about making sure everything runs seamlessly and that the high standards we’re known for are delivered every single time.

Starting the day right

Most mornings begin with a catch-up with my area manager, who supports our team on site. Together we make sure everything is on track, and we’ll often carry out inspections to ensure standards are exactly where they should be. Back in the office, my time is spent working with the client on requests, planning ahead, and arranging additional services such as carpet or floor cleaning when needed. Later in the day, I’ll often visit our evening teams to offer support and make sure everything is running smoothly.

Being responsive and proactive

The nature of this contract means that being responsive is key. Whether it’s planning for busy periods or reacting quickly to unexpected situations like a flood, we pride ourselves on being proactive and ready to step in straight away. For me, it’s about making sure every detail is taken care of so our client has total peace of mind.

A team that delivers

What really makes this role special, though, is the people. Our cleaners are incredibly dedicated, and many have been with us since the very beginning. Supported by my area manager, who is a great link across the team, they understand exactly what’s expected and consistently deliver to the highest standards. They take real pride in their work, and I can always rely on them to go above and beyond

Being a project manager is all about supporting your people within it. Some days I’m a mentor, other days a sounding board, but always someone they know they can count on.

Q3’s approach at Redbridge is all about flexibility, transparency, and reliability. We aren’t sitting idly waiting for issues to respond to, we’re anticipating them and taking action. If there are major works taking place, for example, we’ll prepare our team in advance so everything remains spotless. The client knows they can rely on us not only to maintain consistently high standards but also to adapt quickly whenever needed. That confidence and trust is what makes this contract such a success.

A rewarding journey

This is my fifth year at Q3, and I’ve been proud to see the Redbridge contract grow from mobilisation through to where it is today. I originally joined as a mobilisation manager before moving into my current role as project manager, and it’s been a fantastic journey. What motivates me most is knowing that our work has a real impact. Clean, safe, welcoming spaces make a huge difference for schools, staff and children, and I take pride in helping to make that happen.

What also sets Q3 apart is the culture. It’s a company built on trust and support. I know that if I ever need anything, I can pick up the phone to any of the senior team, and they’ll be there straight away. Equally, the trust they place in me to run the contract day-to-day speaks volumes about how Q3 empowers its people.

That combination – a fantastic team on the ground, the support of a forward-thinking company, and the opportunity to make a genuine difference – is exactly what makes Q3 such a brilliant place to work, and the Redbridge contract such a rewarding one to manage.