Zoe Miles from 2023
subscribe for updates

News 3 Min Read 3 February 2022
3 February 2022 3 Min Read
News

A five minute chat with…Zoe Miles

Zoe has never been one to let the grass grow under her feet!

In the latest in our series of five-minute chats with Q3 people, we hear from Zoe Miles the Operations Director for our Landscape business.

“Hi, I’m Zoe Miles and I am the Operations Director for Q3’s landscaping business. I have had an interesting journey into the world of FM and my current role.

“For many years, I worked for various homeless charities involved with ex-service personnel and helping people with drugs and alcohol issues. The work was very rewarding, but after nearly 10 years on the front line, I decided to take a step back and moved into the social housing sector instead. After a short space of time, I was headhunted by the former head of operations at a multi-service provider called VPS, who invited me to jump the fence from client to contractor.

“This was in May 2019, and I arrived on the first day of the job to find that the business had been acquired by Q3 only the day before. Consequently, I joined a completely different organisation to the one which interviewed me. Even worse, was that Q3 had not been informed of my appointment, so no one in the senior management team knew I was supposed to be there, which was unsettling as a newbie. I had been given the title of Junior Contract Manager, but it was obvious pretty quickly that the expectation and level of responsibility was much higher than that. Given the fluidity of the situation, I felt I had to prove my credentials to the new organisation during this early period, and gave the job role everything I had.

“Fortunately, the hard work paid off and I was quickly appointed as Head of Account Management in September 2019 and then Operations Director in March 2020.

“Despite the unusual start with Q3, this career move has worked well for me. It’s a demanding role with lots of responsibility and no two days are ever the same. Most days are a juggling act, with demands coming my way from every angle and although you can plan as much as you like, unless you can be flexible and adapt on a day to day, this job would not be for you. I feel I thrive under pressure and have the ability to be reactive and turn things round. That’s important in this management role and I can usually bring the teams along with my decisions because I like to think I make (on the whole) logical and fair decisions.

“Our grounds maintenance teams cover the South-East and West of England, delivering GM services to social housing clients as well as schools, retail centres and blue-chip organisations. My typical week starts with an Ops update with the team leaders, then meetings to deal with invoicing, cash flow, KPI reporting, works orders, client contract meetings, then site surveys and quotes. Recently, I’ve been overseeing the transfer of one of the depots. It’s incredibly varied.

“I find the HR aspect is the toughest part of the role for me, but at the same time, I love working in a people business and there is a real sense of togetherness and buzz about Q3. It’s a great feeling getting compliments from clients about the quality of the teams’ work and the willingness to go the extra mile.

“Outside work I really enjoy music events; listening and creating. It’s a complete contrast to the hurly-burly of the working day and allows me to switch off and relax, – failing that wine always helps!!!”

Stay Up To Date With Our Work

If you want to keep abreast of what’s happening and important developments at Q3 through our occasional news updates, please subscribe using the box below.

Related Articles

Here are some more news and opinion articles that may be of interest:

News
10 January 2024

Bidding to be the best!

Samson Adelekun joins Q3 as Bid Coordinator, working closely with our sales team on the development of PQQs and bid submissions. Based in London, Samson…

Read More
News
10 January 2024

Bidding to be the best!

Samson Adelekun joins Q3 as Bid Coordinator, working closely with our sales team on the development of PQQs and bid submissions. Based in London, Samson…

Read More
Daisy Logo
News
13 October 2023

DAISY blossoms at Q3

The new Q3s staff benefits programme proves to be a hit Recently, Q3 celebrated its fifth anniversary as an FM business having reached a turnover…

Read More
News
13 October 2023

DAISY blossoms at Q3

The new Q3s staff benefits programme proves to be a hit Recently, Q3 celebrated its fifth anniversary as an FM business having reached a turnover…

Read More
Q3 CEO, Martyn Freeman at one of the venues
News
21 September 2023

Red carpet reception for Q3

Q3 wins a new three-year contract with a high-end, boutique, entertainment destination chain [caption id="attachment_2289" align="alignleft" width="365"] Q3 CEO, Martyn Freeman at one of the…

Read More
News
21 September 2023

Red carpet reception for Q3

Q3 wins a new three-year contract with a high-end, boutique, entertainment destination chain [caption id="attachment_2289" align="alignleft" width="365"] Q3 CEO, Martyn Freeman at one of the…

Read More
Mark Hazelwood evaluate the IFM Model
News
7 September 2023

Using Facilio software to achieve technical excellence in IFM

Mark Hazelwood, the MD of our IFM business, talks about our partnership with Facilio and how it is helping to deliver a quality service to…

Read More
News
7 September 2023

Using Facilio software to achieve technical excellence in IFM

Mark Hazelwood, the MD of our IFM business, talks about our partnership with Facilio and how it is helping to deliver a quality service to…

Read More
Planet Mark Certification 2023 for Q3 Services.
News
6 September 2023

Net Zero progress for another year

Following an audit by the Planet Mark organisation, Q3 has recorded another significant year-on-year reduction in its [co2] emissions, putting the organisation well on target…

Read More
News
6 September 2023

Net Zero progress for another year

Following an audit by the Planet Mark organisation, Q3 has recorded another significant year-on-year reduction in its [co2] emissions, putting the organisation well on target…

Read More
Mark Hazelwood evaluate the IFM Model
News
3 August 2023

Rebooting the IFM model

How Q3 is reshaping its service to clients using technology and a customer-focused approach - a thought piece by Mark Hazelwood, Managing Director of Q3…

Read More
News
3 August 2023

Rebooting the IFM model

How Q3 is reshaping its service to clients using technology and a customer-focused approach - a thought piece by Mark Hazelwood, Managing Director of Q3…

Read More
Q3 secures Grosvenor Waterside contract
News
22 May 2023

Q3 secures prestigious Grosvenor Waterside contract

Showcasing Q3 hard services' latest prestigious new contract in Chelsea The Q3 hard services team has secured a new, high-end, residential maintenance contract with GWRC…

Read More
News
22 May 2023

Q3 secures prestigious Grosvenor Waterside contract

Showcasing Q3 hard services' latest prestigious new contract in Chelsea The Q3 hard services team has secured a new, high-end, residential maintenance contract with GWRC…

Read More
Q3's satellite applications catapult lift off
News
9 May 2023

Q3’s Satellite Applications Catapult lift off!

Another Integrated FM contract win for Q3 Q3 Services has secured a three-year, first-generation, multi-site, FM contract with Satellite Applications Catapult, one of a network…

Read More
News
9 May 2023

Q3’s Satellite Applications Catapult lift off!

Another Integrated FM contract win for Q3 Q3 Services has secured a three-year, first-generation, multi-site, FM contract with Satellite Applications Catapult, one of a network…

Read More
Q3 expands in the channel islands
News
19 April 2023

Q3 expands in the Channel islands

Q3 has acquired Millenium Cleaning Services, Jersey Q3 Services Channel Islands has acquired 100% capital in Millenium Cleaning Services Limited (MCS), based in Jersey. This…

Read More
News
19 April 2023

Q3 expands in the Channel islands

Q3 has acquired Millenium Cleaning Services, Jersey Q3 Services Channel Islands has acquired 100% capital in Millenium Cleaning Services Limited (MCS), based in Jersey. This…

Read More