Embark Group

About the client

Embark Group is a fast-growing, diversified, financial services business and one of the largest retirement solutions providers in the UK. The Company set out to disrupt the UK investment savings market through technology which permeates its whole business approach. In recent years, acquisition and organic growth have resulted in geographic expansion of its portfolio to eight locations across the UK.

The need

When Embark first engaged with Q3, they wanted to create a robust model that could flex to meet their expanding need underpinning a strategy of creating great places for Embark colleagues to work.

The Q3 solution

Q3 chose not to deploy a standard approach for FM service delivery but took a flexible stance to meet the specific, growing needs of the Embark Group. After addressing the immediate priority creating a robust model, we instigated new regimes to manage this going forward. What has evolved over the next two years, is a bespoke solution known as an integrator model, in which Q3 effectively now monitors and manages the entire supply chain. This unique service model is underpinned by the deployment of a software package that oversees, manages and measures all operations.

To work successfully in this consultative capacity, Q3 needs to be flexible and informative, acting as a trusted advisor on all aspects related to property and FM activity. We have assisted Embark through acquisitions, providing independent review of the office portfolio prior to acquisition. As well as project managing improvement programmes, our involvement has extended to supporting major refurbishment over numerous locations and leading people moves within offices during businesses integration.

Fundamental to this approach has been the creation of core standards across Embark Group through direct involvement with committees responsible for recycling and environmental compliance, Corporate Social Responsibility strategy, employee wellbeing and ensuring that the office portfolio meets the future needs of The Group.

Results

• A major rationalisation programme of the supply chain has delivered measurable service improvements, reduction of risk and significant operational savings
• Introduction of new initiatives such as the living wage for cleaners
• Mentoring and supporting the internal facilities team, leading them to being awarded Embark “Team of the Year” in 2020
• Successful management of the corporate introduction of measures ensuring all offices are COVID secure and safe for staff and clients

“Q3 is very much part of the Embark team and a truly trusted partner. Our commitment to working together reinforces the real value both parties are drawing from the relationship. It means we can easily adapt as needs change, but in a manner that minimises risk, ensures value for money and ensures that Embark colleagues have great places to work and thrive.” Phil Smith, Group CEO