Q-who? Meet Jack Goodchild, Key Account Manager

Jack Goodchild joined Q3 in May 2026 as Key Account Manager, bringing with him extensive experience in facilities management, cleaning, operations and client service delivery.

His career has taken him from west Wales to London, across the UK and, more recently, to Australia. Along the way, he has built and managed large operational teams, mobilised complex contracts and developed long-term client relationships across sectors including commercial offices, public sector facilities, education, employability services and multi-site national portfolios.

In his early career, Jack became Managing Director of his family’s cleaning business, which he helped scale into a multi-million-pound operation with more than 20 national contracts. Although the business was rooted in west Wales, its client base quickly expanded, including high-profile contracts in London such as Ivy restaurants and exclusive clubs in Mayfair.

“It was incredibly demanding,” says Jack. “We were running a family business from west Wales but delivering for major clients in London, so it meant a lot of time on the road. You learn very quickly that service delivery depends on detail, discipline and having the right people around you.”

That experience gave Jack first-hand insight into every part of running a business, from managing finances and P&L to winning new work, building operational infrastructure, onboarding new contracts and supporting a mobile workforce of more than 220 people. It also shaped his approach to leadership: commercial, practical and people-focused.

A later move to Australia gave him a very different perspective on FM. Based in Melbourne, Jack worked as Senior Client Relationship Manager for Demos Property Services, supporting major national portfolios including Google, Medibank and 7 News, with significant contracts also operating in Sydney.

“The opportunity came up to move to Australia, and I was intrigued by the size and scale of the country and by the way FM worked there,” he explains. “It was a great experience professionally, but also personally. The Aussies really have cracked the work-life balance conundrum.”

The move also reinforced Jack’s appreciation of close-knit, values-led businesses. Demos was another family business, which made the transition from running an organisation to working within one feel quite natural.

“I had no problem fitting in,” says Jack. “There was that family-business feel, but with a very professional approach to clients and service delivery. When I came back to the UK, Q3 appealed to me for similar reasons. It is small and friendly in culture, but thinks, acts and operates professionally, with the client’s best interests at heart.”

In his role at Q3, Jack has overall responsibility for the management and development of major national client relationships, with a particular focus on the Maximus contract. He oversees service performance across multiple UK sites, supports operational teams, leads contract mobilisations and manages client governance meetings.

A key part of the role is acting as the primary point of contact for stakeholders, ensuring expectations are clear, communication is open and opportunities for improvement are identified and acted on. Jack’s strengths include strategic account management, client relationship development, contract mobilisation, TUPE processes, stakeholder engagement and service improvement.

For Jack, the most rewarding part of the job is the opportunity to make a genuine difference to both clients and colleagues. “Strong relationships, trust and communication are at the heart of everything I do,” he says. “I take great pride in helping clients achieve their objectives while creating opportunities for our teams to succeed. Seeing the positive impact that great service can have on an organisation, and on the people who use its facilities every day, is what motivates me.”

Away from work, Jack is now based in Shropshire. He enjoys padel and tennis, and, as a proud Welshman, is also a committed rugby supporter of the national team, although he admits that has been “a tough assignment recently”.