Q3 secures IFM contract with Health Sciences University

Q3 has secured a three-year integrated facilities management contract with Health Sciences University (HSU), worth £2 million, covering cleaning, security and engineering services across the university’s Bournemouth and London campuses.

HSU is a specialist health sciences university delivering education, research and clinical services, with a growing reputation in disciplines including chiropractic, osteopathy, physiotherapy, psychology, sport and exercise science, and radiography and imaging sciences.

The appointment strengthens Q3’s presence in the higher education sector and reflects growing demand for agile IFM partners able to support complex, multi-site campus environments.

The contract will support around 30 on-site roles and sees Q3 deliver a coordinated service model designed to enhance operational resilience, user experience and estate performance.

Q3 said its successful bid was driven by a combination of service innovation, sector understanding and SME agility.

• A technology-led operating model including Q3’s bespoke Facilio CAFM platform
• The proposed use of cobotics to support smarter, more efficient service delivery
• Toucan chemical-free cleaning technology, aligning with sustainability goals

HSU was also attracted by Q3’s position as an agile SME, offering a flexible and responsive approach tailored to the operational demands of a specialist university estate.

Commenting on the contract award, Stuart Bellew, COO at Q3, said “The win marks an important step in the company’s continued growth in the university sector and underlines the strength of its integrated, customer-focused IFM offer.”

Elizabeth Sharma, Senior Estates and Facilities Manager at HSU, said: “Health Sciences University is excited to be entering this new partnership with Q3 and looks forward to the benefits it will bring across our campuses. The contract will provide greater consistency and resilience to support our growing student population, alongside enhanced planned and preventative maintenance to minimise downtime and improve reliability. Increased cleaning and engineering presence throughout the week, combined with new opportunities for students to share feedback, will further enhance the overall student experience and support continuous service improvement.”