Hard Services

History of Service

Q3 offers a comprehensive range of M&E services, both planned and reactive via our hard services team, previously known as Newtons Group, before it became a fully owned subsidiary of Q3.

We are a leading hard services operation that has built a reputation in the facilities management industry as a specialist in critical workplace environments. The team has built up a wealth of knowledge and experience, delivered within strict processes and procedures that are applied to every contract.

Quality People and Processes

Throughout our site-based and mobile teams, we have a strong, multi-disciplined, in-house capability. Our people are skilled and well trained to learn and understand your M&E needs inside out. We strive to constantly develop and promote new talent, as well as investing in apprentices to meet the growing needs of your organisation.

Our hard services team is well resourced, and we have both the national coverage and reach to ensure we never fall short on our obligations to deliver fast response and the highest levels of customer service.

When we call on specialist sub-contractors, essential for specific projects and maintenance of complex infrastructure, Q3’s Supplier Management System ensures the highest standards are adhered to.

Our systems and processes provide you with a risk-based approach which protects your business and ensures you are always statutory and legislatively compliant, now and in the future.  

From a health and safety, and legal perspective, it is essential that we keep your sites risk free and compliant. We do this by directly employing highly skilled employees with a wide understanding of different types of buildings and environments.

Our CAFM system is designed to adapt to meet the needs of individual clients. Through Q3’s tech investment, we can provide you with real-time data through a suite of metrics that can be viewed on hand-held devices and used 24/7. 

The services we offer are adaptable to your business needs, regardless of whether it is a reactive or fully-planned preventatives.

• Planned and reactive maintenance programmes.
• Hard services M&E installation project works 
• Energy efficiency audits and upgrades
• Dilapidation reports and asset verification
• Full lifetime asset value, including fabric maintenance programmes. 
• Investment in real-time data for better decision-making.
• Expertise in assets such as lifts, generators, HV transformers.
• 24-hour reactive engineer base with national coverage 
• 24-hour help desk