Q3 supports Maximus with people-first cleaning service transition

Q3 Services is supporting Maximus through the transition of cleaning services from an in-house model to a fully managed Q3 delivery model, with 31 colleagues transferring under TUPE to be part of the broader IFM contract team.

The mobilisation is designed to strengthen service consistency, improve responsiveness across sites and create a better day-to-day experience for both the client and the people delivering the service.

A strong emphasis has been placed on a smooth and supportive transition. Every transferring colleague has been engaged through direct consultation, with one-to-one conversations helping to ensure the process is clear, compliant and reassuring. All Right to Work checks have been completed, and the incoming team will also benefit from access to Q3’s wider employee support and benefits.

Q3’s leadership team has maintained a visible presence throughout mobilisation, meeting stakeholders, visiting sites and building a clear understanding of local requirements. The contract is further supported by a strengthened management structure, including Jack Goodchild as Key Account Manager and Deborah Pollard as Cleaning Manager, helping to ensure strong accountability, consistent standards and close operational support from day one.

The transition also reflects Q3’s commitment to investing in people. Moving colleagues onto the Real Living Wage supports workforce wellbeing and engagement, while the new operating model gives Maximus greater flexibility, clearer oversight and a service that can evolve quickly around site needs.

For Q3, it is another example of how a people-first approach can strengthen service delivery and long-term partnership working. Maximus UK describes itself as a trusted partner delivering complex public services across the UK, making service reliability and responsive support especially important.