Jayne Lilley – IWFM Level 3 success, with distinction

Back in January, we published an article in our “Q-Who?” series, featuring Jayne Lilley who is Assistant Facilities Manager at one of Catapult Satellite Application’s key sites, the Westcott Space Cluster.

Alongside her day-to-day duties, Jayne had also been undertaking IWFM’s Level 3 qualification in Facilities Management. Just recently, the results have been published, and we are delighted to announce that Jayne has passed with flying colours – with across-the-board distinctions!

She explained, “To be honest, I had a little cry because I had been initially hesitant about doing this qualification. It had been many years since I had undertaken any form of further education because, back in the day, I really disliked the traditional school system of learning by rote and testing by exam.

“However, the IWFM tutor encouraged me to think differently, explaining that the IWFM qualification was a very different process, with workshop learning, that was much better suited to my visual learning style.”

The L3 qualification is structured in three parts:

• submission of a 2,500-word project related to the candidate’s role,
• a 20-minute presentation with an independent assessor focusing on the candidate’s knowledge, skills and behaviours
• a 20-minute Q&A and a further 40-minute general interview discussion.

Jayne explained, “I threw myself into the challenge and worked very hard. Nevertheless, I still had self-doubt, worries about failing and having to confess to my colleagues! But when I opened the portal and discovered the results, I was completely bowled over! I have received so many good wishes and congratulations from colleagues at Q3 and Catapult and I am glad I made the commitment.”

Paul Courtney, HR advisor, said, “We are very proud to support colleagues like Jayne who invest in their personal and professional growth through apprenticeships and recognised qualifications. Her success is an excellent example of how commitment to learning benefits both the individual and the wider business, and we look forward to seeing Jayne continue to build on this fantastic achievement in her role”.

Maria Russell, Estates and Facilities Manager at Space Applications Catapult, said, “It’s been a real pleasure working alongside Jayne and seeing the dedication she’s put into achieving this qualification. Earning distinctions across all three categories is an outstanding accomplishment and a reflection of her commitment, professionalism, and depth of knowledge. The result comes as no surprise — she consistently brings a high standard to everything she does. This is a well-deserved success, and the whole Estates team are incredibly proud of her. “

Some additional thoughts from Paul Courtney, HR Advisor and the driver behind Q3’s apprenticeship programme:

“When Jayne started with Q3 Services, it was a business requirement for her to undertake an L3 Facilities Management Apprenticeship.

I remember the first initial call with Jayne, who admitted that she was extremely nervous about taking on an apprenticeship, especially as it has been a while since she undertook a structured formal qualification. So, I was delighted when Jayne messaged me to inform me that she had her results back.

When Jayne informed me that she had achieved a distinction in all 3 assessments, I was not surprised as Jayne had constantly overachieved in all aspects of this qualification, and it was a real privilege to attend the review meetings with her development coach, who constantly praised Jayne’s dedication to all tasks.

As a business, we are absolutely delighted to learn that Jayne has achieved a distinction in all three areas following her End Point Assessment for the Level 3 Facilities Management qualification.

This is an outstanding accomplishment and a real testament to Jayne’s dedication, professionalism, and commitment to her own development, especially in the context of changing work demands and responsibilities.

We are very proud to support colleagues like Jayne, who invest in their personal and professional growth through apprenticeships and recognised qualifications. Her success is an excellent example of how commitment to learning benefits both the individual and the wider business, and we look forward to seeing Jayne continue to build on this fantastic achievement in her role.

Furthermore, we are extremely fortunate to work alongside clients who share Q3’s commitment to recognising, developing, and investing in individuals, helping to create opportunities for long term growth and success.”