Rebooting the IFM model
How Q3 is reshaping its service to clients using technology and a customer-focused approach - a thought piece by Mark Hazelwood, Managing Director of Q3...
Read MoreQ3 is a facilities management company that combines the agility of a challenger brand with decades of senior-level experience. We support high-profile clients including Specsavers, Chelsea Harbour, Salesforce, and Away Resorts, delivering services across cleaning, engineering, compliance, and total FM. Whether managing complex critical environments or heritage sites, we help organisations run their workplaces with confidence, clarity and control. Our team brings a no-nonsense, problem-solving approach to every contract – backed by smart technology, practical sustainability, and a people-first ethos that sets us apart.
We have the scale, flexibility and experience to manage your outsourcing and compliance requirements regardless of how complex they may be.
Q3 Head office is in Theale in the Thames Valley and we also have offices in the Channel Islands in Guernsey and Jersey.
“We set ourselves a challenge in 2018 to become a trusted FM company, one that lives every day by its values of being open, honest, and transparent in everything that we do. Just a few years later, I’m particularly proud that we are succeeding in meeting those objectives.
In our industry, few suppliers take account of the maturity of a potential client and where they sit in their outsourcing journey. They refuse to invest enough time listening to, and understanding their customer’s challenges and needs and this is a fundamental mistake.
When we founded Q3, we had a vision of FM that broke away from this old, broken model, one that was the antithesis of this standard off -the-shelf approach. What we have created is a flexible, client-focused FM service, that deploys the most appropriate solution for your business, and one that works in your best interests, not ours.”
Martyn Freeman
Chief Executive Officer
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